ConversaOS Product

AI Specialists that own the outcome.

ConversaOS is what enterprises deploy to move from today’s fragmented, human-dependent operation to tomorrow’s AI-native organization—without giving up policy, control or human judgment.

Explore the Specialists↓See the product in motion↗

The Conversation is the Product. The outcome is the work.

See the operating model ↗

01 · AI Specialists

Specialists with a mandate—not bots with a persona.

Each Specialist is a deployable operating unit: a bounded mandate, governed authority and a measurable definition of done.

Telecommunications

Network Care Specialist

Illustrative Specialist

Mandate

Restore service and protect the customer relationship across the full care journey.

Primary outcomeStable service, verified resolution and the right next action.

Included scope

Diagnose recurring service issues
Apply eligible service remedies
Coordinate remote or field resolution

Excluded scope

Unapproved network changes
Commercial concessions outside policy

Customer moments

Service degradation · Repeat contact · Churn signal

Knowledge

Customer history · Network topology · Service policy

Authorized systems & actions

Run diagnostics
Optimize service
Open field work
Apply approved guarantee

Channels

Voice · Chat · Messaging · Email

Policies & guardrails

Identity and account verification
Policy-bounded remedies
Evidence before closure

Autonomy

Autonomous inside approved diagnostic and remedy boundaries.

Approvals & escalation

Escalates material credits, high-risk changes and unresolved infrastructure faults.

Measures

Verified resolution · Repeat contact · Avoided field visit · Relationship risk

One operating model. Different governed outcomes.

IndustryCustomer momentAI SpecialistGoverned outcomePersistent follow-up

TelecommunicationsService degradationNetwork Care SpecialistStable service, verified resolution and the right next action.Observes service stability for 48 hours and resumes work if the signal degrades.

Financial ServicesUnrecognized transactionFraud Resolution SpecialistRisk contained with the customer securely restored.Tracks dispute, replacement and delivery events until secure access is confirmed.

HealthcareAppointment changeCare Navigation SpecialistCare access confirmed with clinical and coverage constraints respected.Waits for authorization and appointment events, then resumes the pathway automatically.

UtilitiesHigh billUtility Care SpecialistService and affordability protected with avoidable field work removed.Monitors consumption or restoration signals before closing the case.

Retail & CommerceLate orderOrder Resolution SpecialistThe order delivered, replaced or fairly resolved with evidence.Tracks carrier, replacement and delivery events until the promise is completed.

Travel & HospitalityCancellationDisruption Recovery SpecialistA viable itinerary and customer commitment restored under policy.Observes departure, connection and partner confirmation events until the journey stabilizes.

Government & Citizen ServicesPermit renewalCitizen Services SpecialistThe request completed or clearly escalated with an auditable record.Waits for registry, payment and approval events before completing the citizen request.

02 · Outcome Runtime

Some outcomes take a conversation. Others take days.

ConversaOS keeps a Case / Work Item active until the outcome is completed, escalated or verifiably closed. Persistent Work is a capability of the Outcome Runtime—not a separate product.

01Detect02Decide03Act04Wait05Observe06React07Resolve

Persist mandate, state and customer commitments
Wait for signals, dates and enterprise events
Resume automatically with full context
Coordinate channels, systems and people
Retry safely within policy
Request approval and handle exceptions
Track SLAs and preserve traceability
Close only with outcome evidence

A case that stays alive

The conversation ends. The work does not.

Detect

A network fault and its customer impact are verified.

Act

The Specialist applies an approved remote correction.

Wait

The Work Item observes stability signals for 48 hours.

React

If instability returns, the customer is contacted and a field visit is coordinated.

Resolve

The case closes only when service stability is verified.

03 · Operate & Improve

Govern the work. Improve the Specialist.

✦Built and evolved in Capability Studio.Explore Capability Studio ↗

01Conversa Control

Govern work while it is happening.

The operating surface for outcomes and pending work—not a ticket inbox.

Cases and Work Items
Outcome status and evidence
Commitments and SLAs
Exceptions and approvals
Human interventions and handoffs
Risk, pauses and operating limits
Auditable decisions and actions

02Conversa Intelligence

Measure the outcome. Improve the Specialist.

Turn traces, evidence and evaluations into safer, more effective versions.

Outcome scorecards
Resolution and escalation
Decision and action quality
Cost per outcome
Failure causes and knowledge gaps
Human and automated evaluations
Experiments and version comparison
Improvement recommendations

Product direction · Preview

Conversa Architect

Inside Capability Studio, converts SOPs, conversations, interviews and instructions into proposed mandates, journeys, policies, integrations, guardrails and tests—for human review and approval.

Product direction · Preview

Conversa Analyst

Inside Intelligence, answers natural-language questions with evidence, traces, patterns, potential causes, recommendations and confidence—without presenting correlation as causation.

04 · Developer Experience

Extend ConversaOS through software.

Engineering teams connect enterprise capabilities, test behavior and release governed versions through a software lifecycle designed for observable operations.

01Define02Connect03Simulate04Evaluate05Release06Observe

Specialist definitions
Tools and business actions
Integrations and events
Policies and guardrails
Simulations and evaluations
Versioning and controlled deployment
Traces and debugging
Webhooks and observability
CI/CD integration

Every Specialist runs on shared enterprise capabilities.

01Context & memory

Identity, history, commitments and state.

02Journeys & policies

The operating rules behind each decision.

03Secure actions

Authorized work across enterprise systems.

04Interactions

Voice, chat, messaging and email.

05Human control

Approvals, exceptions and contextual handoff.

06Trust

Privacy, access control and auditability.

07Learning

Evaluations, evidence and controlled improvement.

05 · Outcome Pricing

Define the outcome before pricing the work.

We are developing an outcome-aligned commercial model. The economic unit must be explicit, measurable and jointly governed before any variable component is used.

OCOutcome Contract

Eligible outcomeWhat completion means

Completion eventThe observable finish signal

EvidenceWhat proves the result

Quality thresholdThe minimum acceptable standard

ExclusionsWhat sits outside attribution

AttributionHow contribution is assigned

Human handoffWhen people take control

Time windowWhen the outcome is counted

Expected volumeThe operating baseline

ResponsibilitiesClient and iConversa commitments

Begin with focus

Start with one Specialist and one measurable outcome.

Define the mandate, connect the minimum enterprise capabilities and prove the operating model under real governance.

Define your first Specialist↗